Philadelphia
Truancy Intervention and Prevention Services

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To request assistance:
https://coph.service-now.com/csm

In order to use USS, you must register by clicking on the link below to register:
https://coph.service-now.com/csm?id=customer_registration

Notices

Monday, April 15, 2024
Contact notes can now be dated before Case Open Date for Tier 1 and GCM cases. Contact notes can be dated before Case Open Date temporarily for Tier 2 cases, until 4/30/24. The 14-day backdating rule has also been lifted temporarily for submitting contact notes for all tiers, until 4/30/24.
Monday, March 4, 2024
School-based staff can submit referrals for General Case Management services in Community Schools through the Cognito referral form: https://www.cognitoforms.com/DHSOST1/GeneralCaseManagementReferral.
Thursday, February 16, 2023
To receive troubleshooting support, submit a help desk ticket through User Support Systems (USS), at https://coph.service-now.com/sp. You will need to register before you can submit tickets. To register, go to https://coph.service-now.com/csm?id=customer_registration.